FAQ

Fotool | Frequently Asked Questions

1. Product & Engineering

  • What materials are used in Fotool instruments? We utilize a "Modern Tech Aesthetic" combined with industrial-grade materials: precision-ground high-carbon steel for tines and sustainably sourced hardwoods like Beech and Sapelli for tool bases.

  • Why high-carbon steel instead of stainless steel?

    High-carbon steel is selected for its superior hardness and its magnetic properties, which are essential for the operation of our specialized magnetic safety lids.

  • Are your tools suitable for professional use? Yes. Every Fotool product is precision-engineered for fiber artists who demand high-performance blending and alignment in their professional studios.

2. Shipping & Logistics

  • Where do you ship from?

    All orders are managed and dispatched via Fotool LLC to customers worldwide.

  • How long will it take to receive my order?

    Standard shipping typically takes 7–12 business days, while expedited options take 3–5 business days, depending on your location.

  • How is my equipment protected during transit?

    We use custom-engineered, shock-absorbing packaging to protect the high-carbon steel components and solid wood bases.

3. Orders & Support

  • Can I change my shipping address after placing an order?

    Due to our rapid processing, we cannot re-route shipments once they have left our fulfillment facilities.

  • How can I track my order?

    Once your order is dispatched, you will receive a confirmation email with a tracking number that becomes active within 24 hours.

  • What is your return policy?

    We offer a 30-day return window for unused items in their original packaging.